Privacy Policy

Last updated: July 8, 2025

1. Introduction

Sostasegre ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sostasegre.com or use our cleaning services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Property details and service preferences
• Payment information (processed securely by third-party providers)
• Communication records with our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on site
• Device and operating system information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and deliver our cleaning services
• Process payments and manage bookings
• Communicate with you about services and appointments
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers who help us operate our business
• Legal authorities when required by law
• Business successors in case of merger or acquisition

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data
• Secure payment processing
• Regular security updates and monitoring
• Limited access to personal information

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with data protection authorities

7. Cookies

We use cookies to enhance your experience on our website. You can manage cookie preferences through our cookie settings or your browser settings. For more information, see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

9. Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations. Personal information is securely deleted when no longer needed.

10. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Please review this policy regularly.

12. Contact Information

If you have questions about this Privacy Policy, please contact us:

13. GDPR Compliance

For EU residents, we comply with the General Data Protection Regulation (GDPR). Your rights include:

• Right to be informed about data processing
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing